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Customer Expectations and Lean Six Sigma

What do customers want and what do they pay for?

Stating the obvious, customers want a #product or a #service delivered as timely and accurately as possible, on every single occasion!

They want a seamless engagement from the enquiry to the post-delivery experience and expect a certain quality in a reasonable amount of time.

In the context of Lean Six Sigma, these are the #upper & #lower specifications!

What's the maximum amount of time your customers expect for a product or a service to be delivered? In other words, they will be unhappy and dissatisfied if that is exceeded.

What's the bare minimum quality of a product or a service your customers expect and what will make them a delighted customer? It's just not about delivering quickly but on quality, on every single occasion!

We are just a message away if you want to explore application of Lean Six Sigma, Efficiency & Value creation to manage and deliver within the upper & lower specifications set by your customers.

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