What do customers want and what do they pay for?
They want a seamless engagement from the enquiry to the post-delivery experience and expect a certain quality in a reasonable amount of time.
What's the maximum amount of time your customers expect for a product or a service to be delivered? In other words, they will be unhappy and dissatisfied if that is exceeded.
What's the bare minimum quality of a product or a service your customers expect and what will make them a delighted customer? It's just not about delivering quickly but on quality, on every single occasion!
We are just a message away if you want to explore application of Lean Six Sigma, Efficiency & Value creation to manage and deliver within the upper & lower specifications set by your customers.