top of page

CTC & CTQ of Businesses

In the world of acronyms, let me add two more in case you have not come across these before!

Within the Lean Six Sigma methodology, the external-facing and inward-looking perspectives to improve #productivity and #efficiency go hand in hand.

A business is looking to attain an optimised process of manufacturing a product or delivering a service so a customer gets the right quality at the right time, every single time!

So, what is Critical to Customer CTC in the functionality, features, usage and speed of delivery and

to achieve that, what is Critical to Quality CTQ within the process to deliver that product or the service?

Working on the CTC & CTQ at the strategic and operational level across #commercial #realestate, #affordablehousing, #technology, #bpo and #engineering sector can exceed performance on so many indicators. In fact, these two are sector agnostic!

Let's connect if you are exploring relevance of CTC & CTQ for your business performance too.

Recent Posts

See All

Lean 6σ is about reducing process variation in a product or service and minimising waste. The #process and the #data are two important ingredients in the Lean 6σ mix. Is the process capable of deliver

As Lean Six Sigma is about customer requirements and achieving critical to quality inputs to a process, be a manufacturing or a service delivery one, it gives businesses an opportunity to review custo

What do customers want and what do they pay for? Stating the obvious, customers want a #product or a #service delivered as timely and accurately as possible, on every single occasion! They want a seam

bottom of page